right of withdrawal
Right of withdrawal for consumers
Consumers have no right of withdrawal, as each item we sell is manufactured exclusively according to customer requirements and according to the wishes of our customers. Once the order has been received by us, any form of return / cancellation or exchange expires. A consumer means any natural person who concludes a legal transaction.
Should the case arise that a function or configuration deviates significantly from how the product was ordered, you have the right within fourteen days to have the incorrectly delivered product / products repaired free of charge to send back.
This repair only includes the implementation to be carried out by us of the configuration you specified when ordering, for which you paid.
The period for the free repair is fourteen days, from the Day on which you, or a third party other than the carrier and designated by you, take possession of the goods.
To claim your free repair, you must us
provide a clear explanation (email) of the problem with your item(s).
Consequences of the free repair
You bear the direct costs of returning the goods. The cost is estimated at a maximum of 10 EUR.
§8 WarrantyThe statutory warranty regulations apply.
§9 contract languageThe only contract language available is German.